Big Al's

Honestly guys . Amazing customer service. Lots of knowledge. Management is awesome to. Andrew , Mike, Richard, Roy and the girls. A They are all really friendly and is my favor store . I wish I can owned lol . I won't change a thing. Thank you guys..

Love it here. Staff is super helpful and know their stuff.

I attempted to call and order for there Boxing Week sales today. I live an hour and a bit away so was going to pay for my tank and accessories today and pick it up on Saturday when there open again. Was placed on hold for 20 minutes then was told that they won’t honour there sale price if I pick it up Saturday even though I’m paying for it today! Absolute sham don’t bother going near this place. Not to mention when you go in here the staff is less than helpful, You’ve lost a long time customer!

Why bother? Against my better judgment I dropped in to pick up some aquarium supplies. The last experience I had there was less than good. But I was in the neighbourhood and needed the supplies. So I thought why not? I should not have bothered. I wanted to replenish my supply of Aqueon Replacement Filter Cartridges, size large. Out of stock. They only had a twelve pack which cost almost $60.00. Seriously, if you cant supply the most basic supplies in your store what are you doing?

Staff is very unfriendly and unavailable for help. I am new to this hobby and need some advice in terms of setting my aquarium, before purchasing, but no one was ever available to help. They just brushed me off pointing to direction of aquariums, which are displayed with all bells and whistles, but don’t come as such when you purchase (you get bare glass walls, light and in some cases basic filter). I visited this store several times. No help. I will never go back to this store again!