Save your money!
Deception, lies, bad quality…comes to mind. The couple sold us a bad product, and then didn’t even bother to remediate the situation. After multiple emails and phone calls with Kumar led to no results. The hardwood they sold us is cracking, its easily scratches, is uneven and looks ugly. Do not deal with them as they sound very nice till they get your money. Pay little bit extra somewhere else but at least you will have a better product and service.
Réponse d'entreprise 16 novembre 2017
Customer came with his wife to select the hardwood. They chose the product and the colour. We did not influence their decision. All hardwood scratches and dents if you don't take care of it. Cracks can happen if the humidity level is not mantained. The hardwood customer selected is North American red oak and customer selected a dark colour as it was their preference. We gave the customer a complimentary full cleaning kit and explained to him how to maintain his floor. The rest is up to him.
