Manor Management Ltd

Réponse d'entreprise 16 mars 2015

There are always two sides to a story, and I think that words have been chosen to validate a renters point of view rather then the facts. Manor Management has a duty to the owner of the apartment building and the tenants residing within that building. Property Managers are licenced and follow the Alberta Landlord and Tenancy Act, The Alberta Condominium Act, and The Mobile Homes Act. I would like anyone reading this tenants bad review to consider the following: 1. Cockroaches in Alberta? 2. They were forced to move?... One can only wonder as to why. 3. No damage deposit returned?...The Alberta Landlord and Tenancy Act is very clear regarding damage deposit refunds. Again one can only use logic to reach a conclusion as to why a damage deposit was not refunded and they even owed money above the damage deposit amount! Alberta has a great Landlord and Tenancy Act. The tenant that complained is a great example as to the fairness of the act which tries to protect both the tenant and the landlord.

Réponse d'entreprise 16 mars 2015

I am assuming that you are referring to condo units that you own within a condominium corporation that Manor Management manages. If this is the case then you as a landlord have the responsibility to deal with all your tenant issues. If Manor Management is contracted to also manage your units within the corporation, then this would be Manor Managements responsibility. The board of directors and the management companies broker should be contacted to correct any concerns that you may have. A corporation is governed by a board of directors which directs the management company. My answer is based on the assumption that you do own units in a condominium complex for your statement and I quote; "we own units in a building they manage" |

Réponse d'entreprise 16 mars 2015

The complaining customer represents a huge opportunity for us to correct any mistakes and improve the way we do things. "A customer’s problems, complaints and anxieties are our opportunities to better improve and learn from them, so that we, can better serve you! I was reminded of the famous words from poet John Lydgate, later adapted by President Lincoln – and appearing in various permutations: “You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time" But we will try!!