My nails were nice at the end of it - but they don't have enough staff so someone may start working on you then you'll wait a while and then you'll be swapped with someone else. The staff spoke in a different language to each other, were not very engaging, made you feel slightly uncomfortable. Also, their services aren't that varied - call ahead to see if they offer the service you need. In 2012, they don't offer aesthetics nor shellac nails. Location and hours are great - convenient for students and those working during the day.