The manager of the Christmas tree department, showed great compassion today when the warranty department refused to do anything for me. She allowed me to exchange a faulty tree used for one Christmas only and did not work when I put it up this year. She made a believer of me in good service and I will remain a loyal customer of Rona. Thank you Shalina, you have made my Christmas!Lire plus
This is the first time I have dealt with this business and I am very impressed. I called in from out of town and required a product to be shipped out to London, ON on a very tight time line. Katie was very helpful with very prompt and efficient communication, quotes, and arranged a special trip to their shipping company to ensure I received the product on-time. It is rare to see this level of EXCEPTIONAL CUSTOMER SERVICE!. Thanks very much, Katie! Kind Regards, Carmen.Lire plus
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