9 out of 10 times in the last several months I HAVE MADE AN APPOINTMENT with Tracy and she is always 15 - 30 minutes late. Tonight was the last time. My appointment was for 7pm and I walked out at 7:15pm when Tracy was just starting to shellac the ladies nails that was sitting in the chair. So another 30 minute wait after making an appointment!!! SO NOT IMPRESSED. Terrible time management. One time maybe two - ok NOT every time. And not just a 5 minute wait. 15-30!!!!!!!