My videos were lost
I trusted Toronto Home Movies with the only videos of my late father. Two years later and I haven't been able to recover the original videos, or the transfers. Worst still: -the president berated me via email for wasting employees time looking for my lost videos -my calls are never returned because employees aren't allowed to make long distance calls -my emails are completely ignored All I ever wanted was confirmation that the videos were misplaced, and an apology for doing so. Instead, I have lost my patience waiting for resolution, and just want to warn anyone with emotionally valuable home videos that they should take their business elsewhere as this company can't be trusted with your memories.