As an elderly woman I was lied to and ripped off. I asked to have front tires rotated from left to right. (not understanding anything about tires). Mike did the rotation, even as another mechanic came out and said the tires were going the wrong way. Mike said it was fine. After paying him to do so and leaving, I was told repeatedly that these were directional tires and wont work as well turned in the wrong direction. Mike refused to fix without charging me again.