I was surprised, and skeptical, to read the review in which the poster claimed to have been charged for work not done. Ive used Ralphs for over 30 years, and my parents for longer than that, and their work is top of the line. The prices are a bit steep, but, hey--one gets what one pays for. I unreservedly recommend this business to anyone who needs leather goods, and/or shoes and boots repaired.